Returns and Exchanges

WHAT IS THE RETURN PERIOD?

If for any reason you are unsatisfied with your purchase, returns will be accepted within 30 days of purchase.

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because SAITNAME will not be responsible for lost returns.

NOTE: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.

MAY I RETURN MY PRODUCTS WITHOUT CONTACTING YOU?

You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from.

HOW CAN I TRACK MY RETURNS?

Track your return/exchange using the information provided by your carrier to ensure it has been delivered to NAME. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.

HOW MAY I CONTACT YOU?

You may contact us by e-mail at EMAIL. The Support team operates seven days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We will always be happy to help you!