Frequently Asked Questions

Is Evera cruelty-free? +

We have never done and never will conduct any sort of animal experiments to test our ingredients. You don't need to worry as our products are 100% cruelty free.

Does it have any side effects? +

Our product is designed to be gentle and safe for everyone. Our products are also gluten-free and vegan.

How long does shipping take? +

The speed of receiving your order can vary on a few things such as your shipping method and the shipping address.

What is your return policy? +

We offer a 30-day return policy.

If you're not satisfied with your purchase, you can return it within 30 days for a full refund.

All customers are responsible for their shipping costs.

To start a return contact us at EMAIL

Can I ship the products to an address that is different from my shippng address? +

Yes!

You can do that by filling in your address as the ‘billing address’ and the address you want to ship your order to, as the shipping address.

I made a mistake on my shipping address +

You can change your shipping address within 24 hours of placing your order. Make sure to contact us immediately with your order number, and the correct address. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause delay in the delivery of your order.

Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.

Can I cancel my order? +

Our order process is automated to distribute products to our customers as quickly and accurately. We apologize, but once the order has been placed it can NOT be cancelled. We receive a lot of orders and we are unable to go though them individually, as this would cause delays to other orders.

Please review your items carefully before completing your orders.